SECTION / 01

Product support

Include the Photo Archive Rescue version, Windows version, the action being attempted and the exact error message. Describe the issue without attaching the archive unless support specifically requests a safe, limited sample.

SECTION / 02

Purchase and licence support

For a Lemon Squeezy purchase or activation question, include the purchase email and order number where available. Never send a complete licence key, password or payment-card details by email.

SECTION / 03

Privacy requests

State that the message concerns privacy and describe the request. Questions about information entered directly into Lemon Squeezy checkout may need to be handled under Lemon Squeezy’s privacy process.

SECTION / 04

Sensitive archive material

Do not email personal photographs, ZIP archives, GPS coordinates or other private archive contents unless a specific support exchange establishes why a limited sample is necessary and how it should be transferred.

EVIDENCE / SOURCES

Sources and boundaries

  • Lemon Squeezy Privacy PolicyLemon SqueezyDescribes how Lemon Squeezy processes buyer, payment, device and service-use information.
    Open source ↗