How can we help?

Get product help

Include the app name, platform, app version, device and operating-system version, what you expected, what happened and the steps that reproduce the issue. Screenshots are useful when they do not expose private information.

Do not send passwords, full licence keys, payment-card details, personal archives or other unnecessary sensitive content.

Purchases and subscriptions

For an Apple App Store or Google Play purchase, include the app name and store order reference, but no payment-card details. Manage or cancel a store subscription through the Apple or Google account used to buy it. Deleting an app or account does not automatically cancel a store subscription.

For a purchase made through another provider, use that provider’s order portal or include its order number in the support email.

Account and data deletion

If an app lets you create an account, use its in-app deletion control where available. You can also use this page as the external route to request deletion of the account and associated data.

Email the request from the address connected to the account, name the app and platform, and state that you want the account and associated data deleted. We may ask for limited information to verify ownership. We will confirm what was deleted and identify anything that must be retained for legal, security or transaction-record purposes.

Privacy requests

To request access, correction or deletion of personal information, withdraw consent, or ask how an app handles data, email support with the app name and platform. Read the Capsa Nigra privacy policy for the general process and applicable limits.